Selasa, 01 Agustus 2017

Working World

To be a good customer service of course you must understand the procedures applicable in the world of work.
Well I will immediately share how to receive the phone for a customer service.

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1. pick up the phone before the third ring.

2. lift with left hand, because right hand to write if there is message delivered.

3. Never say "hello".

4. use greetings and greetings, our identity and corporate identity.

5. ask the identity of the caller

6. Ask the intent / purpose of the caller. Ask if there is an appointment.

7. Distribute to the destination.

8. Write down the message of the caller if any.

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